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AI Assistant
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Messaging channels

Slack

Your mate in a Slack channel — answers your customers and your team where they already talk.

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01What it does

Answers in the channel where the question was asked

Create your own Slack app, connect it in Console → Connections → Slack, and an @-mention in a channel or a direct message reaches your mate; it answers in the thread. Handing a conversation to a person on your team is the part still being finished.

02See it in place

Try it on a real site before you connect it

Slack channel

Live demo

Patchwell

An IT helpdesk for small teams, answered inside Slack: a live Slack-style view of your mate, grounded chat, an MCP server over the service catalogue and tickets, WebMCP helpdesk actions, and identified-customer ticket lookup.

Open the live demoDemo details

03How to switch it on

  1. Create a Slack app at api.slack.com/apps, add the bot scopes and the app_mention and message.im events, and install it to your workspace.

  2. Paste its Bot User OAuth Token and Signing Secret into Console → Connections → Slack, then point the app's Request URL at the address Console shows you.

  3. Choose DMs, @-mentions, or both, and an optional list of channels — then invite the bot to a channel or message it directly.

04What it needs

A Slack app (bring your own workspace), its bot token and signing secret, and the scope you pick.

  • SLACK_BOT_TOKEN
  • SLACK_SIGNING_SECRET

05Questions

Answering in Slack works today. Handing a conversation to a person on your team is the piece being finished — everything else is live.
It says so and hands the conversation to a person on your team, who picks it up from the Inbox with the full history — the customer stays on the channel they wrote on.

Meet your mate on your own site first

Type your address on the home page and talk to the assistant AI Assistant builds from your own pages, then switch on the channels your customers use.

Try it with your siteAll integrations